Thank you for supporting a small business!
At present, we only ship to customers within the UK. We are working with shipping companies to provide our worldwide customers the best services possible.
We aim to deliver your goods within 5 working days (this excludes weekends and bank holidays) from the day on which the order was made when placed no later than 3 pm. We cannot guarantee that you will receive the goods within such estimated delivery times, this is due to the delivery company and not Peachy-Apparel.
Products are shipped using Royal Mail and Hermes via Royal Mail.
Return & Exchange Policy
Returns are only accepted if agreed via customer services. Goods must be sent back to our office within 14 days from receipt of the original order.
To return your order to us we request that you pack the item(s) in suitable packaging* a returns address will be provided in your email correspondence. Please include your original paperwork with your order.
If you do not have the original paperwork please include a note with your name, order number, and reason for returning. We do not offer free returns, unfortunately.
Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
Please note we will refuse any returns that arrive damaged or are missing any swing tickets, original packaging, or any component that was sent originally.
Once we receive your return, we aim to process it within 7 working days. Depending on your payment method this can take 3-5 working days to be processed into your account, and we can only refund your order to your original payment method.
If you have opted for an exchange on the size of an item and provided, we have the exchange items in stock, you should receive notification of the exchange being processed within 3-5 working days.
Refund and exchange times may vary during sales and holiday periods.
RETURNING FAULTY ITEMS
If the item you received is faulty, please contact the customer on firstname.lastname@example.org or via the ‘Contact Us’ section quoting your order number, your name and address, details of the product, and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us photographs of the fault.
If this faulty policy procedure is not adhered to then the policy terms are null and void and we will not be required to refund.
We will then endeavor to get the item back to us and take the necessary course of action. Please note that we will not be required to provide a refund if you continue to use the goods after discovering the fault.
On returning a faulty or incorrect item internationally you must also email us a photograph or scan of your proof of postage we can have that refunded to you also for the expenses caused by returning the faulty item to us.
Please note, we can only provide reimbursement for returns shipping if you provide us with proof of postage in the form of a valid courier or post office receipt. If your original order was paid by card then we will also need a valid PayPal address to pay the additional return shipping funds into- you will be contacted for this upon the return of the package.
Failure to cooperate will deem Peachy-Apparel non-liable to any instance of refund.
Please note that any use of this website means that you agree to the following Terms and Conditions.